Refund & Exchange Policy – GlameCart Pakistan

At GlameCart Pakistan, customer satisfaction is important to us. We offer refunds or exchanges under the conditions outlined below.

Eligibility for Refunds & Exchanges

Refunds or exchanges are applicable only if:

The product received is damaged, defective, or incorrect

The issue is reported within 48 to 72 hours of delivery.

The product is unused, unworn, and returned in its original condition and packaging

To request a refund or exchange, customers must contact our support team with clear photos or videos showing the issue.

Non-Refundable & Non-Exchangeable Items

Refunds or exchanges will not be accepted in the following cases:

Change of mind after delivery

Color or design variation due to lighting or screen differences

Used, worn, or altered products

Products damaged due to misuse or mishandling

Orders placed with incorrect size or details provided by the customer

Exchange Process

If approved, exchanges are subject to product availability. Customers may exchange an item for the same product or another item of equal value. Any price difference must be paid by the customer.

Refund Process

Approved refunds will be processed through the original payment method or as store credit, depending on the case. Refund processing time may take 7–10 business days after approval.

Shipping Costs

Shipping charges are non-refundable

Return shipping costs may be borne by the customer unless the issue is due to our error

Final Decision

GlameCart reserves the right to approve or decline any refund or exchange request after review.

Contact Us

For refund or exchange requests, please contact GlameCart through our official customer support channels within the specified time period.